A 90-minute session that every participant would recommend — a Danish professional services team

Why they asked us in

A Danish professional services team brought their people together for a focused morning on how they work with one another. The question behind the brief was a familiar one: how do you take a single shared moment and use it to shift the everyday — the meetings, the feedback, the small reactions that decide whether a team pulls together or pulls apart.

The brief was deliberately short. A 90-minute introduction to test the ground, give people a common language, and see what landed before deciding how far to take it.

The challenges that shaped our design:

• Turning a one-off into a habit. A short session can inspire and then fade. The design had to leave people with something specific to carry into Monday.
• Making safety felt, not explained. Psychological safety is easy to talk about and hard to feel. The session had to create the experience, in the room.
• A shared language across the team. People needed a small set of words they could use to ask for what they want from each other.

What we delivered

One 90-minute session for the full group, led by an experienced IMPROV facilitator and built around the 5 Guiding Principles of IMPROV.

The session followed the three-phase architecture at the heart of our methodology:

• Pre-training activation. A short, clear frame for the day so people arrived ready to take part rather than observe.
• The session itself. Experiential exercises grounded in the research on psychological safety and emotional intelligence, and in the 5 Guiding Principles. Participants do, then reflect, then commit.
• Post-training reinforcement. A 30-day sprint of short Monday and Friday prompts for those who opted in, to keep the principles alive in daily work.

What the participants told us

Feedback was gathered through an anonymous survey completed on the day by 8 of the 27 participants. A small sample, so the figures read as a strong early signal rather than the whole room.

Three patterns stood out.

A clean sweep on recommendation. Every one of the 8 respondents would recommend the session to a colleague. For a first, short engagement, that is about as clear as a signal gets.

A readiness to reach out. The likelihood of reaching across teams to collaborate scored 6.3 out of 7. The appetite to work beyond your own corner of the organisation was already there; the session gave people a reason to use it.

Listening as the change people chose. Half of the commitments people made pointed the same way — listen first, ask a question before giving an opinion. That is the most practical shift a team can make, and it surfaced without being prompted.

In their own words

Confirm what the other person has said, so they feel heard, before I give my feedback. — Participant

I didn't mind failing. — Participant

Laughing is not a judgement. — Participant

Yes, and — a very good way to keep the flow of conversation going. — Participant

What they committed to on Monday

• Confirm what a colleague has said, so they feel heard, before giving feedback.
• Ask one question about other people's decisions before responding.
• When in doubt, just ask.
• Assume positive intent.

Bring this to your organisation

A recognisable version of the same question sits in most teams: how do you use a shared moment in time to change how people work together for the months that follow. What transfers is the approach — a session people feel rather than sit through, the three phases that turn a morning into lasting behaviour, and a small shared language that people actually use once they are back at their desks.

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